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Career

We Are Vapio.

At Vapio, we embrace the spirit of innovation, driven by passion, determination, and a commitment to forging new paths. Just like the visionaries who push boundaries and overcome challenges, we believe in transforming obstacles into opportunities.

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Current openings

  • Full time
  • Delhi NCR

Customer Support

We empower ambitious businesses with customer support that’s fast, reliable, and deeply human. Our approach goes beyond solving problems—we help companies anticipate challenges, adapt to change, and deliver unforgettable experiences. We partner with clients who value every customer touchpoint, who aim not just to respond—but to lead, to set the standard, and to build trust that lasts.

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Customer Support

Experience: Work Experience: 0-3 Years

 
Job description

The position holder is primarily responsible for supporting customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

Key Responsibilities:
  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues, as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
Principle Accountabilities
  • Analyse statistics and other data to determine the level of customer service being provided by the organization.
  • To build and grow a good client relationship to ensure retention and business growth.
  • To liaise with internal teams to ensure resource availability for on-time project delivery.
  • Collaborate with internal business teams to discuss possible improvements to customer service.
  • Investigate and solve complex and long overdue problems faced by the customer and forwarded by the customer support desk.
  • Manage escalated customer complaints their major incidents.
  • Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business.
  • Conduct regular review meetings with customers to discuss issues.
  • Full time
  • 09:00 am - 05:00pm
  • Delhi NCR
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Knowledge, Skills, and Abilities
  • Must be knowledgeable in evolving telecommunications/digital marketing/mobile marketing terminology and technology.
  • Must have exceptional communication skills (both verbal and written) and a strong drive to help customers with creative solutions.
  • Strong listening and analytical skills are required to determine customer needs and requests.
  • Team Player and actively engage and contribute to the team.
  • Well organized, with attention to detail.
  • Comfortable using computers.
  • Ability to stay calm when customers are stressed or upset.
  • Flexible to work in a 24x7 environment.
  • Excellent organizational skills allowing to manage multiple tasks simultaneously.
  • Valid ID & Address Proof.
Education and Experience Required
  • Full-time Bachelor, or BSC.IT, or BCA, or B Tech Computer Science, or similar diploma or degree courses. (Relevant business customer support experience may be substituted)
  • Fresher or 1+ years of experience in customer support, technical account management, or related experience.
  • Full time
  • Delhi NCR

Backend Devloper

We build the digital backbone that powers tomorrow’s innovations. As backend developers, we architect scalable, secure, and high-performing systems that help businesses adapt, grow, and lead in a fast-changing world. We work with visionaries who demand speed, resilience, and precision—those who aren’t just building apps, but building the future.

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Backend Developer

Experience: Work Experience: 4-7 Years

Preference: Preference: JAVA / J2EE technologies

Job description

The position seeker should understand programming languages and tools to analyse current codes, industry developments, formulate more efficient processes to create a seamless experience for users.

 
Principle Accountabilities
  • Compile and analyse data, processes, and codes to troubleshoot problems and identify areas for improvement.
  • Developing ideas for new programs, products, or features by monitoring industry developments and trends.
  • Recording data and reporting it to proper parties, such as clients or leadership.
  • Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
  • Taking lead on projects, as needed.
Knowledge, Skills, and Abilities
  • Strong analytical skills are required to determine current codes and industry development.
  • Should have problem solving approach and result driven.
  • Must be knowledgeable in formulating efficient processes to create seamless experience for customers.
  • Ability to make sound decisions with the information at hand, with the end goal of better customer experience.
  • Should have excellent communication, computer, and project management skills.
  • Must be good at time management, collaborative and self-motivated.
  • Ability to work independently as well as with a team.
  • Should be moderate at verbal and written communication.
  • Full time
  • 09:00 am - 05:00pm
  • Delhi NCR
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Education and Experience Required
  • Full-time bachelor’s degree in computer programming, computer science or similar diploma or degree courses.
  • Total Work experience should be 4-7 years in JAVA / J2EE technologies.
  • Hands on experience in Spring, Hibernate.
  • Knowledge of microservice, spring boot, Redis will be an additional advantage.
  • Strong understanding of the web development cycle and programming techniques and tools.
  • Experience in any caching database like Redis, messaging system like Kafka, Tibco, RabbitMQ, Linux commands for logs analysis and deployment, App Deployment and code management tools like SVN and GitHub will be an additional advantage.
  • Full time
  • Delhi NCR

Database administrator

We manage the data that drives decisions, innovation, and growth. As database administrators, we ensure that mission-critical information is always secure, optimized, and available. We partner with organizations that see data not just as records, but as a strategic asset—those ready to scale, adapt, and lead with confidence in an ever-evolving digital world.

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Database Administrator

Experience: Work Experience: 2-3 Years

Job description

The position seeker should be responsible to keep the database up and running smoothly 24/7. The goal is to provide a seamless flow of information throughout the company, considering both backend data structure and frontend accessibility for end-users.

Principle Accountabilities
  • Provisioning of MySQL instances.
  • Ensuring performance, security, and availability of databases.
  • Prepare documentation and specifications.
  • Database software management (patch and version management).
  • Installation, configuration, and upgrading of MySQL software and related products.
  • Troubleshooting issues to determining root cause.
  • Provides technical escalation expertise for database system problems.
  • Recording data and reporting it to proper parties, such as clients or leadership.
  • Participating in continuing education and training to remain current on best practices, learn new trends, and better assist other team members.
  • Taking lead on projects, as needed.
Knowledge, Skills, and Abilities
  • Provisioning of MySQL instances.
  • Responsible for ensuring performance, security, and availability of databases.
  • Prepare documentation and specifications.
  • Understanding of database software management (patch and version management).
  • Good scripting ability and working knowledge of Shell Scripts or Python
  • Hands-on with data modelling, database designing and implementing database replication strategies.
  • Ability to work independently as well as with a team.
  • Should be moderate at verbal and written communication.
  • Ability to work independently as well as with a team.
  • Excellent organizational skills allowing to manage multiple tasks simultaneously.
  • Must be good at time management, collaborative and self-motivated.
  • Full time
  • 09:00 am - 05:00pm
  • Delhi NCR
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Education and Experience Required
  • Full-time bachelor’s degree in computer programming, computer science or similar diploma or degree courses.
  • Experience in recent versions of MySQL and related products.
  • Strong understanding of performance tuning and troubleshooting.
  • Experienced in data modelling, database designing and implementation.
  • Full time
  • Delhi NCR

Sales

We drive growth by turning ambition into action and conversations into conversions. At the heart of every great business is a sales team that sees opportunity where others see obstacles. We work with clients who aim to lead their markets—teams that thrive on building trust, forging lasting relationships, and delivering value at every step. In a world of constant change, we don’t just close deals—we open possibilities.

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Manager – Enterprise Business

Experience: Work Experience: 3-7 Years

Preference: Preference: Enterprise sales in A2P messaging

Job description

The position holder is primarily responsible for revenue generation through the acquisition of new customers. They will identify opportunities to increase sales and profitability and has responsibilities directly related to making sales to include: meeting with customers at the customer’s place, communicating with customers via phone, email, and teleconference, providing subject matter expertise regarding technical queries, advising customers on suitability of products and solutions based on their technical or financial needs, preparing proposals, presentations, pricing, and contracts, developing strategic plans related to the customer and the proposed solution.

Principle Accountabilities
  • Contact businesses within the telSpiel service territory, perform a needs analysis, and provide a detailed solution to these customers.
  • Stay current with changes and developments in the telecommunications industry. This includes gathering competitive information on products and services and sharing this information with product development, marketing, customer service, and executive teams.
  • Responsible for the initial integration of all regulated and deregulated solutions and services, which may require written proposals or product demonstrations.
  • Manage complex contract negotiations and coordinate with legal counsel as required.
  • Champion client’s agreement to purchase through order, proof of concept, and implementation phases. During this process, the representative will interface with, and as needed, give direction to other departments within telSpiel to ensure customer satisfaction with services provided.
  • Develop trusted partner relationships with all customers to retain and grow revenues over time.
Additional Responsibilities
  • Assist with sales strategy and customer support.
  • Maintain ongoing customer relationships with travel to our serving areas as required.
  • Continually evaluate business processes and recommend improvements.
  • Participate in sales forecasting and ongoing revenue variance reporting.
Knowledge, Skills, and Abilities
  • Must be knowledgeable in evolving telecommunications/digital marketing/mobile marketing terminologies and technologies.
  • Knowledgeable of industry tariffed and deregulated service offerings.
  • Working knowledge of enterprise/corporate customers. Preferably in the sales department.
  • Must have exceptional communication skills, email writing and a strong drive to help customers with creative solutions.
  • Proven success in the development and presentation of sales proposals, strategic services solutions, and success in closing complex technical sales.
  • Strong listening and analytical skills are required to determine customer needs and requests.
  • Strong presentation skills are required, both in person and via teleconference or videoconference.
  • Ability to make sound decisions with the information at hand, with the end goal of customer satisfaction and positive revenue generation.
  • History of success in telecommunication, IT Solution, or mobile marketing solution selling to large or medium business customers.
  • Excellent organizational skills allowing to manage multiple tasks simultaneously.
  • Should be familiar with the job location.
  • Well organized, with attention to detail.
  • Should willing to perform standalone KPI.
Education and Experience Required
  • Full time
  • 09:00 am - 05:00pm
  • Delhi NCR
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  • Full-time master’s degree in business administration, or similar diploma or degree courses. (Relevant business sales experience may be substituted)
  • Profile experience in enterprise sales, corporate sales, or Institutional sales.
  • Industry experience in telecommunication, IT & ITES, or A2P messaging will be preferred.
  • Strong background in revenue growth in related positions within the industry or similar industry.
  • Thorough understanding of Telecommunication, IT & ITES, Messaging, CPaaS, SaaS, or Mobile Marketing terms.
  • Full time
  • Delhi NCR

Human Resource

We shape the culture that shapes the company. As Human Resources professionals, we don’t just manage people—we empower them. We work with organizations that understand talent is their greatest asset—businesses that are ready to build resilient teams, foster innovation, and lead with purpose. In a world of change, we create the environment where people thrive, grow, and drive the future forward.

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Human Resource Manager

Experience: Work Experience: 4-7 Years

Preference: Preference: Recruitment Experience

Job description

The position holder is primarily responsible for the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization’s human resources by planning, implementing, and evaluating human resources policies, programs, and recruitment practices.

Principle Accountabilities
  • Develop and implement HR strategies and initiatives aligned with the overall company objective.
  • Bridge management and employee relations by addressing demands, grievances, or other issues.
  • Recruit and onboard new hires conduct performance management and provide feedback to manage payroll and benefits for employees.
  • Support current and future business needs through the development, engagement, motivation, and preservation of human capital.
  • Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
  • Nurture a positive working environment, Oversee, and manage a performance appraisal system that drives high performance.
  • Maintain a pay plan and benefits program, assess training needs to apply and monitor training programs.
  • Report to management and provide decision support through HR metrics.
  • Ensure legal compliance throughout human resource management.
Knowledge, Skills, and Abilities
  • Must have exceptional communication skills (both verbal and written) and a strong drive to help customers with creative solutions.
  • Strong recruiting and demonstrated ability to improve talent acquisition strategies.
  • Demonstrated expertise training managers and employees.
  • Strong organizational, critical thinking, and communication skills.
  • Attention to detail and good judgement.
  • Strong listening and analytical skills are required to determine employee’s needs, requests, and grievances.
  • Strong presentation skills are required, both in person and via teleconference or videoconference.
  • Well organized, with attention to detail.
Education and Experience Required
  • Full time
  • 09:00 am - 05:00pm
  • Delhi NCR
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  • Full-time bachelor’s or master’s degree in business administration, or similar diploma or degree courses. (Relevant HR experience may be substituted)
  • Minimum 4+ years of experience in recruitment or HR activities in any industry
  • A cursory understanding of human resource department terms.
  • Opportunities with us

Join Us. Let's Build Furure Together

If you are unable to find a suitable opening please do not worry. We are always up to discover new talents, kindly mail us your resume and portfolio link to

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